Privacy Policy
Last updated: June 1, 2026
True Healing Co ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit truehealingco.com or place an order, how we use it, and the choices you have. We keep this short and plain on purpose.
Information we collect
- Order & contact details you give us at checkout: your name, email address, shipping address, and the items you purchase.
- Payment information is entered at checkout and processed by our payment provider. We do not store full card numbers on our servers.
- Automatic technical data such as your IP address, browser type, the pages you view, and the approximate country of your request. This is standard web-server and analytics information.
- Messages you send us by email so we can respond to your questions.
How we use your information
- To process, ship, and confirm your order, and to provide customer support.
- To send transactional emails such as receipts, shipping notices, and return instructions.
- To prevent fraud and keep the website secure.
- To improve our products and the way the site works.
- To send occasional product updates or offers, only if you have opted in. You can unsubscribe at any time using the link in any marketing email.
Sharing your information
We do not sell your personal information. We share it only with the service providers we need to run the business — for example, our payment processor, shipping carriers, and email and hosting providers — and only as needed to do their jobs. We may also disclose information if required by law or to protect our legal rights.
Cookies
We use cookies and similar technologies to keep your cart working, understand site traffic, and measure advertising. You can disable cookies in your browser settings, though some parts of the checkout may not function without them.
Data retention
We keep order records for as long as needed to fulfill the order, provide support and returns, and meet tax and legal obligations. Checkout records captured by our systems are retained for a limited period and then deleted automatically.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing. To make a request, email us at support@truehealingco.com and we will respond within a reasonable time. We will not discriminate against you for exercising these rights.
Children
Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
If we update this policy, we will revise the date at the top of this page. Material changes will be reflected here.
Contact us
Questions about your privacy? Email support@truehealingco.com or write to True Healing Co, 1140 Burnet Ave, Suite 210, Syracuse, NY 13203.